Q&A
Q: What is GDPR, and how does it impact me as a Tapper customer?
A: The General Data Protection Regulation (GDPR) is a European Union law governing how personal data is handled. As a Tapper customer, GDPR mandates that we protect your personal data and ensure transparency about how we collect, process, and store it. It grants you rights such as accessing your personal data, requesting its deletion, and objecting to certain processing activities.
Q: What is CCPA, and how does it affect me as a Tapper customer?
A: The California Consumer Privacy Act (CCPA) provides California residents with rights regarding their personal information. As a California resident and Tapper customer, CCPA requires us to disclose what personal information we collect, why we use it, and with whom we share it. You have rights like accessing your personal information, requesting its deletion, and opting out of its sale.
Q: How does Tapper protect my personal data?
A: Tapper prioritizes your data protection through a range of technical and organizational measures, including encryption, access controls, and regular security audits. We also ensure our employees and partners are trained in data protection best practices.
Q: Can I access or delete my personal data?
A: Yes, under GDPR and CCPA, you can access and request the deletion of your personal data by contacting us at support@tapper.ai. We may need to verify your identity before processing such requests.
Q: How can I opt-out of receiving marketing communications from Tapper?
A: You can opt out of marketing communications by following the instructions provided in the communication or contacting us directly at support@tapper.ai. Note that we may still need to contact you about your account or transactions.
Q: Does Tapper share my personal data with third parties?
A: We may share your data with third-party service providers essential for our services, such as cloud storage or payment processors. We ensure these parties protect your data and do not sell it to third parties.
Q: What should I do if I have a complaint about how Tapper handles my personal data?
A: If you have any complaints, contact us at support@tapper.ai. If our response is unsatisfactory, you can lodge a complaint with the relevant data protection authority, like the Information Commissioner's Office (ICO) in the UK or the Data Protection Commission (DPC) in Ireland.
Q: How often does Tapper update its privacy policies?
A: We regularly review and update our privacy policies to reflect our current practices and legal obligations. Changes will be communicated via our website or other required means.
Q: Are there any age restrictions for using Tapper's services?
A: You must be at least 18 years old to use our services. We do not knowingly collect data from individuals under 18 and will delete such data if discovered.
Q: What happens to my personal data if I stop using Tapper's services?
A: We retain your data as needed to comply with legal obligations, resolve disputes, or enforce agreements. Afterward, we securely delete or anonymize it.
Q: Can I request that my personal data be transferred to another service provider?
A: GDPR allows you to request your data be transferred to another provider in a structured, machine-readable format. This right applies to data you've provided and processed with your consent or contractually.
Q: What are the consequences of not providing my personal data to Tapper?
A: Without certain data, we may be unable to offer some services, like processing payments or verifying identity. We will inform you of any consequences when data is requested.
Q: How can I contact Tapper with questions or concerns about my personal data?
A: For inquiries or concerns, reach out to us at support@tapper.ai. Our Data Protection Officer (DPO) is available to address privacy-related concerns.
Q: What steps has Tapper taken to comply with GDPR and CCPA?
A: Tapper has implemented measures like privacy impact assessments, data protection policies, employee training, and appointed a DPO. We regularly review and update our practices to comply with legal standards.
Q: How can I stay informed about changes to Tapper's privacy policies and practices?
A: We recommend reviewing our privacy policies and terms of service periodically. We may also notify you of changes through our website or other means if legally required.
Q: What types of personal data does Tapper collect?
A: We collect data such as your name, email address, billing and payment information, IP address, device information, and service usage details. This data helps us provide and improve our services.
Q: How long does Tapper retain my personal data?
A: Data is retained as needed to provide services and meet legal requirements. Even after account closure, data is retained only as necessary and per legal guidelines.
Q: What does Tapper do with my personal data?
A: We use your data to provide services, communicate with you, and improve our offerings. We may also use it for marketing, with your consent, ensuring compliance with legal standards.
Q: How does Tapper protect my personal data?
A: We employ security measures like encryption, access controls, and audits. Our employees are trained to follow best practices in data protection.
Q: Does Tapper transfer my personal data outside of the EU/EEA?
A: If data is transferred outside the EU/EEA, we ensure appropriate safeguards, like standard contractual clauses, are in place to protect your data.
Q: How can I exercise my rights under GDPR and CCPA?
A: To exercise your rights, like accessing or deleting data, contact us at support@tapper.ai. We respond to requests per legal standards.
Q: What should I do if I believe my personal data has been compromised?
A: Contact us immediately at support@tapper.ai if you suspect data compromise. We take breaches seriously and will take action to mitigate any impact.
Q: How can I opt-out of targeted advertising?
A: Opt-out by using tools provided by advertising networks or disabling cookies in your browser. This doesn’t stop all ads, but those shown may be less tailored to you.
Q: Can Tapper change its privacy policies without notifying me?
A: We update privacy policies as needed and will notify you of significant changes, such as changes in data use or rights, via email or our website.
A: The General Data Protection Regulation (GDPR) is a European Union law governing how personal data is handled. As a Tapper customer, GDPR mandates that we protect your personal data and ensure transparency about how we collect, process, and store it. It grants you rights such as accessing your personal data, requesting its deletion, and objecting to certain processing activities.
Q: What is CCPA, and how does it affect me as a Tapper customer?
A: The California Consumer Privacy Act (CCPA) provides California residents with rights regarding their personal information. As a California resident and Tapper customer, CCPA requires us to disclose what personal information we collect, why we use it, and with whom we share it. You have rights like accessing your personal information, requesting its deletion, and opting out of its sale.
Q: How does Tapper protect my personal data?
A: Tapper prioritizes your data protection through a range of technical and organizational measures, including encryption, access controls, and regular security audits. We also ensure our employees and partners are trained in data protection best practices.
Q: Can I access or delete my personal data?
A: Yes, under GDPR and CCPA, you can access and request the deletion of your personal data by contacting us at support@tapper.ai. We may need to verify your identity before processing such requests.
Q: How can I opt-out of receiving marketing communications from Tapper?
A: You can opt out of marketing communications by following the instructions provided in the communication or contacting us directly at support@tapper.ai. Note that we may still need to contact you about your account or transactions.
Q: Does Tapper share my personal data with third parties?
A: We may share your data with third-party service providers essential for our services, such as cloud storage or payment processors. We ensure these parties protect your data and do not sell it to third parties.
Q: What should I do if I have a complaint about how Tapper handles my personal data?
A: If you have any complaints, contact us at support@tapper.ai. If our response is unsatisfactory, you can lodge a complaint with the relevant data protection authority, like the Information Commissioner's Office (ICO) in the UK or the Data Protection Commission (DPC) in Ireland.
Q: How often does Tapper update its privacy policies?
A: We regularly review and update our privacy policies to reflect our current practices and legal obligations. Changes will be communicated via our website or other required means.
Q: Are there any age restrictions for using Tapper's services?
A: You must be at least 18 years old to use our services. We do not knowingly collect data from individuals under 18 and will delete such data if discovered.
Q: What happens to my personal data if I stop using Tapper's services?
A: We retain your data as needed to comply with legal obligations, resolve disputes, or enforce agreements. Afterward, we securely delete or anonymize it.
Q: Can I request that my personal data be transferred to another service provider?
A: GDPR allows you to request your data be transferred to another provider in a structured, machine-readable format. This right applies to data you've provided and processed with your consent or contractually.
Q: What are the consequences of not providing my personal data to Tapper?
A: Without certain data, we may be unable to offer some services, like processing payments or verifying identity. We will inform you of any consequences when data is requested.
Q: How can I contact Tapper with questions or concerns about my personal data?
A: For inquiries or concerns, reach out to us at support@tapper.ai. Our Data Protection Officer (DPO) is available to address privacy-related concerns.
Q: What steps has Tapper taken to comply with GDPR and CCPA?
A: Tapper has implemented measures like privacy impact assessments, data protection policies, employee training, and appointed a DPO. We regularly review and update our practices to comply with legal standards.
Q: How can I stay informed about changes to Tapper's privacy policies and practices?
A: We recommend reviewing our privacy policies and terms of service periodically. We may also notify you of changes through our website or other means if legally required.
Q: What types of personal data does Tapper collect?
A: We collect data such as your name, email address, billing and payment information, IP address, device information, and service usage details. This data helps us provide and improve our services.
Q: How long does Tapper retain my personal data?
A: Data is retained as needed to provide services and meet legal requirements. Even after account closure, data is retained only as necessary and per legal guidelines.
Q: What does Tapper do with my personal data?
A: We use your data to provide services, communicate with you, and improve our offerings. We may also use it for marketing, with your consent, ensuring compliance with legal standards.
Q: How does Tapper protect my personal data?
A: We employ security measures like encryption, access controls, and audits. Our employees are trained to follow best practices in data protection.
Q: Does Tapper transfer my personal data outside of the EU/EEA?
A: If data is transferred outside the EU/EEA, we ensure appropriate safeguards, like standard contractual clauses, are in place to protect your data.
Q: How can I exercise my rights under GDPR and CCPA?
A: To exercise your rights, like accessing or deleting data, contact us at support@tapper.ai. We respond to requests per legal standards.
Q: What should I do if I believe my personal data has been compromised?
A: Contact us immediately at support@tapper.ai if you suspect data compromise. We take breaches seriously and will take action to mitigate any impact.
Q: How can I opt-out of targeted advertising?
A: Opt-out by using tools provided by advertising networks or disabling cookies in your browser. This doesn’t stop all ads, but those shown may be less tailored to you.
Q: Can Tapper change its privacy policies without notifying me?
A: We update privacy policies as needed and will notify you of significant changes, such as changes in data use or rights, via email or our website.
Updated on: 18/08/2024
Thank you!